Intercom is taking an unusual gamble for a legacy software company: building its own AI model. The 15-year-old massive customer service platform announced Fin Apex 1.0 on Thursday, a small, purpose-built AI model that the company claims outperforms leading frontier models from OpenAI and Anthropic on the metrics that matter most for customer support. The…
The rate of unscheduled absences is three to four times higher at some airports, DHS said. The latest proposal to end the Homeland Security shutdown, made by Republican senators, would fund most of DHS but not the immigration enforcement and removal operations. The offer added some new restraints on immigration officers, including the use of body…
Google announced on Thursday that “Live Translate,” its AI-powered Google Translate feature that lets you hear real-time translations in your headphones, is expanding to iOS and to more countries. With this expansion, the feature is now available on iOS and Android in the U.S., India, Mexico, Germany, Spain, France, Nigeria, Italy, the United Kingdom, Japan, Bangladesh,…
Nvidia CEO warns traditional corporate structures slow innovation, so teams should mirror products and work closely, communicate, and solve problems together.
The European Commission (EC) accused four porn platforms of not doing enough to prevent minors from accessing their content. In its preliminary findings of a 10-month investigation, the European Union’s regulatory arm said Pornhub, Stripchat, XNXX and XVideos have breached the Digital Services Act (DSA). The EC said the platforms have an ineffective “self-declaration“ measure…
Today on Decoder, we’re talking about the major antitrust lawsuit against Live Nation, and what it might mean for antitrust and competition law in general now that the Justice Department under Trump has decided to settle its part of the case. That’s even as many states — including New York, California, and Texas — carry…
The enterprise voice AI market is in the middle of a land grab. ElevenLabs and IBM announced a collaboration just this week to bring premium voice capabilities into IBM’s watsonx Orchestrate platform. Google Cloud has been expanding its Chirp 3 HD voices. OpenAI continues to iterate on its own speech synthesis. And the market underpinning…
Public health organizations including the CDC and WHO are monitoring an offshoot COVID-19 variant with a high number of mutations. For many people, the COVID-19 pandemic feels like a distant memory. In reality, the SARS‑CoV‑2 coronavirus is still spreading widely across the globe and continues to evolve into new variants.
The signs that AI could lead to mass job displacement are already piling up: entry-level job postings in the U.S. have sunk 35% since 2023, mass layoffs have swept across Big Tech, and even AI leaders themselves are warning about what’s coming. Backstage at the Axios AI Summit in Washington on Wednesday, Sen. Mark Warner…
The university said the hub will provide workspace and incubation support for areas such as AI and sustainability.
