A customer used AI to trick DoorDash into issuing a refund. The company’s response is going viral

A TikToker used ChatGPT to make her chicken order look raw—but her post’s 4.4 million viewers included DoorDash itself.

Food delivery service DoorDash is quick to hold restaurants accountable for their mistakes—but not without evidence. Dissatisfied customers have to provide proof that something was wrong with their order, be it a missing item, late delivery, or improperly prepared food, before the company will issue a refund (potentially on the restaurant’s dime, depending on the nature of the mistake).


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