The HBR Executive Playbook on building an organization where customer success is the foundation of long-term growth. by Rachel DuRose September 25, 2025 Customer-centric organizations follow a simple principle: Prioritizing customer needs and desires leads to growth, innovation, profitability and more. A 2021 McKinsey analysis found that U.S. leaders in customer experience achieved more than…
A $20 billion loan to support Argentina’s president, Javier Milei, could come with economic and political risks.
Bryson DeChambeau is not shying away from the spectacle as golf’s matchplay carnival touches down on America’s toughest public course. On the eve of the Ryder Cup, the 32-year-old admitted he sees it as his responsibility, and his privilege, to feed off Bethpage Black’s notoriously rowdy galleries and leverage their energy into a weapon. “This…
September 25, 2025 3 min read Life Thrives on Maryland’s ‘Ghost Fleet’ of WWI-Era Shipwrecks Nearly 100 years ago dozens of ships were abandoned in a shallow bay in the Potomac River. Today plants and animals are thriving on the skeletons of these vessels By Andrea Tamayo edited by Andrea Thompson Wrecks near the coast…
Microsoft has cut off the Israel Ministry of Defense’s access to some of its tech and services after an internal investigation found the organization appeared to be using its tech to store surveillance data on phone calls made by Palestinians. The tech giant announced on Thursday that it made the decision to “cease and disable” certain subscriptions from the Israeli military. This affects subscriptions to Azure cloud storage and certain AI…
Week 4 of the 2025 NFL season starts with a game between two NFC West teams, the Seattle Seahawks and the Arizona Cardinals. The game is set to take place at State Farm Stadium in Glendale, Arizona, where Seahawks QB Sam Darnold will face off against Cardinals QB Kyler Murray. Both teams are 2-1 this…
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Gambians who see officials’ attendance at international events as taxpayer-funded vacations were grateful when some officials were refused U.S. entry for the U.N. General Assembly.
Pipes made from PVC plastic could be improved by adding nanoparticles valentyn semenov/Alamy A sprinkling of nanoparticles could be the solution to a problem that has long plagued plastics manufacturers – namely, how do you make a material that is both strong, tough and easy to work with? Hu-Jun Qian at Jilin University in China…
Amazon’s October Prime Day event (also known as Prime Big Deal Days) doesn’t officially start until October 7th, but that doesn’t mean you have to wait to find a good deal on charging accessories. Many speedy wall adapters, power banks, and large battery backup solutions are already on sale now from brands like Anker and…
