How to make a good apology

Skipping an apology can erode trust. This framework will help you craft a good apology. A recent event in my community was a reminder that most companies (and people) don’t know how to apologize—and that has repercussions. A restaurant opened nearby with the aim of serving the vegan community. Soon after opening, several patrons found…

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GPT-5 is supposed to be nicer now

OpenAI announced late Friday that it’s updating its latest model to be “warmer and friendlier.” The company recently launched the much-anticipated GPT-5 in a process that CEO Sam Altman admitted was “a little more bumpy than we’d hoped for,” with some users complaining that they preferred the previous model, GPT-4o. OpenAI is trying to address…

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