From recalling Starbucks’ near-collapse in 2008 to ending stock buybacks in 2022, Schultz says leading with honesty and empathy pays off in the long run.
It’s been two years since Howard Schultz retired from the board of directors of Starbucks, a company he founded and led for decades, but he still enjoys chatting with customers—as he did on Tuesday before sitting down for a wide-ranging interview with Dan Roth, editor-in-chief of LinkedIn.
