In the last couple of decades, there’s been a noticeable shift towards a style of leadership that is softer and more emotionally sensitive. Plenty of evidence, both anecdotal and empirical, supports the shift: Businesses do better (because people do better) when leaders provide genuine emotional support. People have come to expect it, too. Employees who don’t feel supported are more likely to leave. According to one report, unempathetic organizations risk losing $180 billion a year in attrition costs.
