How to make a good apology

Skipping an apology can erode trust. This framework will help you craft a good apology. A recent event in my community was a reminder that most companies (and people) don’t know how to apologize—and that has repercussions. A restaurant opened nearby with the aim of serving the vegan community. Soon after opening, several patrons found…

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GPT-5 is supposed to be nicer now

OpenAI announced late Friday that it’s updating its latest model to be “warmer and friendlier.” The company recently launched the much-anticipated GPT-5 in a process that CEO Sam Altman admitted was “a little more bumpy than we’d hoped for,” with some users complaining that they preferred the previous model, GPT-4o. OpenAI is trying to address…

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Trump wants to clean up the space industry’s red tape: Here’s who wins

During a press conference in late 2024, President Donald Trump vowed to “slash massive numbers of job-killing regulations” in his second term and pledged to eliminate 10 old rules for every new one. Now he’s bringing that deregulation drive to commercial space, ordering federal agencies to streamline launch licensing, fast-track spaceport development, and clear out…

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