Hopper Technology Solutions launched a breakthrough artificial intelligence system Wednesday that can autonomously handle complex travel customer service issues from start to finish, a major advance in AI-powered automation for the trillion-dollar travel industry. The new system, called HTS Assist, can conduct entire customer service conversations through voice or chat, accessing airline booking systems to…
The Treasury Department announced that Social Security Administration Commissioner Frank Bisignano would be taking on the role. Social Security Administration Commissioner Frank Bisignano was named to the newly created position of CEO of the IRS on Monday, making him the latest member of the Trump administration to be put in charge of multiple federal agencies.As…
OpenAI held its annual dev day on Monday, where the company rolled out its plan to build apps into ChatGPT. The demo was impressive, showing how programs like Spotify and Figma can be called or discovered without leaving the ChatGPT window. With so much of the tech world barreling towards AI integration, OpenAI’s demo was…
Google has a long history of building something interesting, making a lot of big promises about its future, then seemingly forgetting it exists and killing it a few months or years later. Over the last few years, you’d be forgiven for thinking the smart home was one of those things, as Google Home and Nest…
For many enterprises, there continue to be barriers to fully adopting and benefiting from agentic AI. IBM is betting the blocker isn't building AI agents but governing them in production. At its TechXchange 2025 conference today, IBM unveiled a series of capabilities designed to bridge the gap: Project Bob, an AI-first IDE that orchestrates multiple…
The trend involves long work breaks punctuated by periods of intense, focused productivity. We’re more than half a decade removed from pandemic lockdowns—when remote work profoundly upended the 9-to-5—yet the preference for workday flexibility endures, a new report shows.
For the release of her twelfth album, “The Life of a Showgirl,” Taylor Swift sent fans on an online scavenger hunt this weekend, which began by searching for “Taylor Swift” on Google. But as fans unveiled secret videos as part of the campaign, some fretted that the clips looked like they were AI-generated — and…
Microsoft is cracking down on bypass methods that let Windows 11 installs use a local account, and avoid an internet requirement during the setup process. In a new Windows 11 test build released today, Microsoft says it’s removing known workarounds for creating local accounts as they can apparently cause issues during the setup process. “We…
When I write about the cognitive migration now underway, brought about by the rapid advance of gen AI, I do so from the perspective of someone who has spent four decades in the technology industry. My own journey runs from coding business applications in Fortran and COBOL to systems analysis and design, IT project management,…
Apps, agents, and Codex: The company is intent on building tools that make work better. OpenAI’s announcements at its third annual developer conference told a lot about where the company is in its evolution.
