Intercom’s new post-trained Fin Apex 1.0 beats GPT-5.4 and Claude Sonnet 4.6 at customer service resolutions

Intercom is taking an unusual gamble for a legacy software company: building its own AI model. The 15-year-old massive customer service platform announced Fin Apex 1.0 on Thursday, a small, purpose-built AI model that the company claims outperforms leading frontier models from OpenAI and Anthropic on the metrics that matter most for customer support. The…

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TSA crisis: Nearly 500 officers have quit, and callout rates climb at airports nationwide

The rate of unscheduled absences is three to four times higher at some airports, DHS said. The latest proposal to end the Homeland Security shutdown, made by Republican senators, would fund most of DHS but not the immigration enforcement and removal operations. The offer added some new restraints on immigration officers, including the use of body…

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Google Translate’s real-time headphone translations feature expands to iOS and more countries

Google announced on Thursday that “Live Translate,” its AI-powered Google Translate feature that lets you hear real-time translations in your headphones, is expanding to iOS and to more countries. With this expansion, the feature is now available on iOS and Android in the U.S., India, Mexico, Germany, Spain, France, Nigeria, Italy, the United Kingdom, Japan, Bangladesh,…

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EU says Pornhub and others failed to stop minors accessing adult content

The European Commission (EC) accused four porn platforms of not doing enough to prevent minors from accessing their content. In its preliminary findings of a 10-month investigation, the European Union’s regulatory arm said Pornhub, Stripchat, XNXX and XVideos have breached the Digital Services Act (DSA). The EC said the platforms have an ineffective “self-declaration“ measure…

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Mistral AI just released a text-to-speech model it says beats ElevenLabs — and it’s giving away the weights for free

The enterprise voice AI market is in the middle of a land grab. ElevenLabs and IBM announced a collaboration just this week to bring premium voice capabilities into IBM’s watsonx Orchestrate platform. Google Cloud has been expanding its Chirp 3 HD voices. OpenAI continues to iterate on its own speech synthesis. And the market underpinning…

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