AI Agents Aren’t Ready for Consumer-Facing Work—But They Can Excel at Internal Processes
A project at a European telecom shows why companies should start small and focus on back-end tasks.
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Gen X-ers Have Money to Spend. Why Are Retailers Ignoring Them?
Three in four Americans ages 45 to 60 say they expect to overspend for the holidays. They’re “sort of like the glue within the consumer spectrum.”
Robert A.M. Stern, Architect Who Reinvented Prewar Splendor, Dies at 86
He designed museums, schools and libraries before winning international acclaim late in life for 15 Central Park West in Manhattan, hailed as a rebirth of the luxury apartment building.
Moscow ready for ‘serious’ talks on Ukraine peace plan
In this pool photograph distributed by the Russian state agency Sputnik, Russia’s President Vladimir Putin attends a meeting of the Collective Security Treaty Organisation (CSTO) Heads of State Council at the Yntymak Ordo (Palace of Unity) presidential residence in Bishkek on November 27, 2025. Alexander Kazakov | Afp | Getty Images Russian President Vladimir Putin…
BrandBastion Mixes AI and Human Judgment to Build Trust at Scale
BRIAN KENNY: Welcome to Cold Call, the podcast where we dive deep into the stories behind groundbreaking Harvard Business School case studies. What do United Airlines, Bud Light, Target, and Dove have in common? They all share the jarring experience of watching their brand reputation and share value spiral due to viral social media. In…
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Sean Duffy Longs for the ‘Golden Days’ of Air Travel. What Was That Like?
Back in the ’50s and ’60s, passengers (well-dressed, of course, and with perfect manners) could count on hot meals on china, plenty of legroom, the occasional piano bar, even wool blankets. Those days are gone.