Salesforce CEO Marc Benioff says AI can analyze employee conversations to reveal complaints, priorities, and workplace sentiment.
AI wears many hats at work, whether it’s a brainstorming partner, a mentor, or the one doing the actual work. However, it’s time to add a new one to the list: spy. In a recent episode of the All-In podcast, Salesforce CEO Marc Benioff said he was using AI to analyze employee Slack messages to understand what they’re complaining about. (Salesforce acquired Slack in 2021.)
“Because you run your company on Slack, all your DMs, all your channels, we’re reading that now through the AI, and we can tell you more about your business than you know,” Benioff explained. “Slackbot is reading stuff that, you know, nobody knew what was happening. I’m using that myself.”
