Artificial intelligence is often sold to executives as a force multiplier, boosting the performance of employees. However, there’s a major, but much less highlighted, drawback: AI can kill the individual DNA of an organization by cleaving to the generic standard, undermining the organizations it seeks to streamline. In that scenario organizations become more automated, yet less adaptive; more data-driven, yet less wise; more efficient, yet less legitimate in the eyes of employees and customers.
