Empathy isn’t an innate quality. It’s a skill that can be honed. And it’s not about being nice—it’s about being effective.
Sharon found me at the drinks event after my keynote, wine in hand with a hesitant smile. As a keynote speaker focused on empathy and leadership, I am often approached at the bar for tough conversations. “I was told by my boss to come to your talk,” she began, “because apparently I don’t have any empathy.”
